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Global Director, Compute Operations

Global Director, Compute Operations

Key Responsibilities

  • Lead, manage, monitor, and grow a global Compute team responsible for supporting client OS the systems for Windows, Linux and Unix.
  • As a Director of Compute Operations, you will own the operation and administration of our client managed OS service to ensure reliability, recoverability, and optimum performance.
  • Deliver service availability at or greater than 99.9% uptime of the services at specified concurrency and performance levels.
  • Create, manage, and report against KPIs for client operations, overseeing all change management activities.
  • Consistently improve performance and reliability of the environment, driving continuous improvement through operational metrics
  • Deploy and utilize automation tools to minimize human operational requirements
  • Creating and delivering knowledge sharing presentations and documentation to both technical and non-technical audiences inside and outside Ensono
  • Build best-in-class solutions for the overall monitoring, alerting, management and escalation of all technology services enabling self-service and autonomous product domain teams
  • Being an active participant in setting direction and strategy for the team and its products/services
  • Provide talent management strategies to retain high performers, attract new talent, and develop high performing teams.
  • Identify best practices and implement across the department.
  • Establish multi-level relationships with strategic clients and create a systematic approach to strengthening relationships.
  • Stay abreast of IT infrastructure technology trends and as appropriate, facilitate their adoption in a standard consistent way globally.
  • Hire, coach, mentor, and develop succession planning for infrastructure technology personnel.
  • Articulate and deliver upon the vision, strategy and business value of IT Operations and alignment with IT best practices.
  • Partner with IT and business stakeholders to define, prioritize and execute projects and enhancements to successfully deliver (within scope, on schedule, and on budget) business capabilities.
  • Continually review, challenge and optimize the effectiveness of delivery of Ensono IT Services.
  • Build, lead and motivate a high performing team to deliver IT services and improve employee experience embedded in annual objectives, coaching, performance management, and development planning.
  • Forge strong, collaborative relationships and build consensus among competing stakeholders across the business and IT peers, as well as, consulting partner(s), vendors and suppliers.
  • Drive innovation in the delivery of our services through creative means and partnering with peer organizations.


  • 10+ years’ experience in leading technical teams
  • Prior experience building global teams.
  • Deep understanding of Windows, Linux and Unix technologies
  • 5 or more years’ experience managing in a global environment.
  • Bachelor's degree (B. A.) from four-year college or university; and over 10 years of diverse “hands-on” IT Infrastructure experience and/or training; or equivalent combination of education and experience.
  • MBA is a strong plus.
  • Strong management experience to include hiring, training, knowledge transfer, coaching, mentoring, succession planning, and budget management of IT Infrastructure functions.
  • Solid understanding of all IT Infrastructure related areas.
  • Experience in managing IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s)
  • Excellent communication (verbal, written and technical translation) skills.

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