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Expert Technical Delivery Manager – Public Cloud



  • Be a client advocate.
  • Be a subject matter expert of their client(s) environment and the technologies supporting the service solution.
  • Ability to make cost/performance optimization recommendations for client environments (e.g VM Resizing)
  • Provide ITSM governance and leadership.
  • You will be the primary point of operational escalations for your clients.
  • Manage, lead, and coordinate operational projects and objectives.
  • Actively identify, capture, and communicate operational risks, insights, opportunities, and efficiencies. Develop and execute improvement plans from discoveries.
  • Maintain accurate and thorough documentation of client environments and support procedures.
  • Identify opportunities for improvements and address inefficiencies.
  • Have the ability to travel (Post-COVID). Travel expectations will range depending on client needs (5% – 20%).  

Required Skills:

  • Deep understanding of cloud computing principals and ITSM processes.
  • Able to demonstrate exceptional troubleshooting and investigative skills.
  • Understanding of cloud native principals (CI/CD, Kubernates)
  • Must be able to instill confidence and deliver results.  
  • Have a strong sense of ownership and accountability. 
  • Execution-focused, highly collaborative, and works well in the details.
  • Has the ability to manage competing priorities from a variety of stakeholders.
  • Be an adept communicator who can educate audiences of varying skill sets and experiences.
  • Calm under pressure and able to manage major incidents.

Public Cloud Specific Required Skills:

  • Preference given to the candidate with experience in supporting Government Cloud Computing
  • Experience in developing and enforcing governance model for security in the cloud, understanding cloud financials and cost optimization, and overall governance of entire cloud footprint
  • Proven experience in cloud strategy to include scope, purpose, business case/value, financial analysis, integration with other key programs
  • Knowledge of app & data architectures and cloud native patterns for development, etc.
  • Experience applying standards of cloud compliance to application design to achieve reliability
  • Knowledge of networking in relationship to public cloud platforms, for example Security, Load Balancing, Network routing protocols
  • Experience implementing to AWS and Azure 'Well-Architected Frameworks' and the ability to apply / adjust the concepts to customer environments
  • Experience using AWS and Azure services and platforms inclusive of DevOps, Automation and Orchestration

Education and Experience Required: 

  • A passionate technologist that works to stay up to date with industry best practices and standards.
  • Bachelor's degree or equivalent.
  • The ideal candidate has the Microsoft Azure Architect certifications (AZ-303 + AZ-304) + Azure security engineer certification exam, AZ-500
  • 8+ years of experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.
  • Preference to those with experience in technical account management or service delivery in support of enterprise environments, particularly those with a background in Public Cloud platforms.  
  • Applied skills in supporting, consulting, or designing solutions on public cloud platforms. Preference to candidates with backgrounds focused in Azure.
  • A strong background in ITSM governance.


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