The successful candidate will perform mainframe database software upgrades coupled with administration and tuning to support our customers’ DB2 environments.
The individual will need to work with vendor personnel to achieve timely solutions of database problems.
The individual will be responsible for day-to-day database maintenance such as creating backups, performing restores, monitoring file extent growth, scheduling reorganizations, creating and maintaining DR procedures and overall support of customer needs and requests.
The successful candidate will be called upon to perform a variety of database optimizations that will include general reporting and analysis of the efficiency of the database configuration and periodic review of database performance.
Expertise and work efforts will focus on the development and support and/or the customization of new services and support efforts.
System programming knowledge of multiple DBMS’s is a bonus.
The individual will need to participate in on-call responsibilities.
Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to DB2
Provide primary support for reported problems related to DB2 tables spaces
Provide support on 24 x 7 x 365 basis across multiple time zones as part of a global support team.
Provide key support for customer migration services (new customer transitions) as they pertain to DB2 and related OEM software products.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree required and/or equivalent work experience.
Demonstrable experience in DB2 for administration and systems programming support. CA and IBM tools for DB2 a plus
Knowledged in best practices of software management, maintenance and documentation
Configure and manage DB2 in a parallel sysplex environment
Develops innovation, strategies, processes and best practices in software management
Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
Reviewing new versions of DB2 for functionality, advising how they benefit the client
Evaluating change requests and determine impact to assigned clients
Providing supervision and development opportunities for associates
Supporting DB2 security requests
Review DB2 security to find potential risks
Reorganization of application data
Vendor consultations for problems and questions
Space calculations for new objects and environments
Reviewing, tuning of internal DB2 buffer pools and SQL code
DR recovery of application objects
Troubleshooting and solving production database issues
Demonstrated ability to respond quickly and effectively to support requests from multiple clients
Supporting multiple customer for after hours on-call
Self-motivated and able to work independently
Must be able to multi-task and work under short deadlines and in high pressure situations.
Excellent communication skills (written, verbal and presentations)
Ability to work as part of a team, as well as independently