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Expert Mainframe Systems Programmer, CICS and Huron ObjectStar

Expert Mainframe Systems Programmer, CICS and Huron ObjectStar

United Kingdom

DUTIES AND RESPONSIBILITIES

  • Support Client needs/requirements around usage and support of Huron ObjectStar
  • Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
  • Provide primary support for reported problems related to CICS TS and related OEM software products.
  • Provide support on 24 x 7 x 365 basis and in multiple time zones as part of a global support team.
  • Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
  • Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
  • Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
  • Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
  • In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
  • Adhere to a schedule that efficiently manages resources and allows timely implementations.
  • Follow ITSM change control procedures g:
  • Implementing vendor product specific corrections (“fixes”) and
  • Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree required and/or equivalent work experience. 
  • Demonstrable experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
  • Deep working knowledge of Huron ObjectStar
  • Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
  • Thorough working knowledge and experience with the use of IBM’s SMP/E. 
  • Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
  • Thorough working knowledge of products used to monitor performance of CICS TS regions.
  • Self-motivated and able to work independently. 
  • Must be able to multi-task and work under short deadlines and in high pressure situations.
  • Excellent communication skills (written, verbal and presentations)
  • Ability to work as part of a team, as well as independently.

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