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Expert CICS System Programmer

Expert CICS System Programmer

JOB ROLE SUMMARY

Provide premium software support and services to Ensono mainframe clients as they relate to CICS.

Qualifications

• Bachelor’s degree required and/or equivalent work experience. 

• 10+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.

• Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.

• Thorough working knowledge and experience with the use of IBM’s SMP/E. 

• Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.

• Thorough working knowledge of products used to monitor performance of CICS TS regions.

  • Self-motivated and able to work independently. 
  • Must be able to multi-task and work under short deadlines and in high pressure situations.
  • Excellent communication skills (written, verbal and presentations)

Ability to work as part of a team, as well as independently.

FUNCTIONAL RESPONSIBILITIES:

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.

• Provide primary support for reported problems related to CICS TS and related OEM software products.

• Provide support on 24 x 7 x 365 basis and in multiple time zones.

• Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).

• Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.

• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.

• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.

• In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.

• Adhere to a schedule that efficiently manages resources and allows timely implementations.

• Follow ITSM change control procedures g:

o Implementing vendor product specific corrections (“fixes”) and

o Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.

Your journey with Ensono starts here.

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