End User Support Technician Intern

• Requires a basic level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available. Thorough documentation skills communicate in clear business language are also required 

• Knowledge of desktop systems administration, Windows OS and System Center, antivirus and encryption, printers, scanners and other peripherals 

• Thorough documentation skills and able to communicate business acumen. 

• Lift 30lbs and crawl under desks and manage cables, network connections. 

• Must resolve technical problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management. 

• Follow step by step process documentation for configuring laptops and desktops. 

Preferred Qualifications 

• Must be able to demonstrate experience with Windows 10 operating systems. 

• Requires hands-on experience with desktops, laptops, tablets, mobile phones and peripherals. 

• Able to install all software & perform basic entry level support.  Researches and resolves obstacles at the desktop workstation regarding connectivity, software, and hardware 

• Packing and shipping equipment via Fedex 

• Manage support requests and incident tickets via ITSM standard process. (Service Now, ZenDesk)   

Why Ensono?  

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.