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Client Support Engineer Level 1

Client Support Engineer Level 1

Key Responsibilities

  • Provide escalation point from Service Desk team as 1st line engineer
  • Supporting client infrastructure (VM’s, Databases, Backups, Storages, OS’s (Windows, Linux)
  • Managing queue tasks (problem, request, incidents)
  • Conducting proactive and reactive problem management
  • Working with internal departments to mitigate client concerns
  • Collaborating with internal teams (2nd line, 3rd line, others)
  • Monitoring infrastructure for big enterprise clients (banks, public institutes, finances)
  • Working on shift rotation with other team members (24×7)

Experience & Skills

  • Minimum 2 years experience in IT administration
  • Knowledge of MS solutions: Windows Server, MS Exchange, MS SQL
  • Knowledge one of popular virtualization ( VMware, Hyper-V, Oracle)
  • English on comunicative level
  • Ability to solve complex problems
  • Analytic way of thinking

Nice to have:

  • At least 12 months experience in an IT role i.e. Helpdesk
  • Knowledge of a call management system and its function
  • Knowledge of ITIL and its function within IT

What do we offer

  • My Benefit system
  • Multisport card
  • Private medical care (incl. dental care)
  • Life insurance
  • Modern workplace
  • Referral bonus
  • Lunch card
  • Study leave
  • Fruits and pizza days
  • One paid day off for charity events
  • Massage sessions
  • Worldwide career opportunities
  • Chillout zone
  • Training and development programs

Your journey with Ensono starts here.

Apply now

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