The Client Engagement Manager is accountable for the growth of an Ensono client. The Client Engagement Manager ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Manager is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts.
Key Areas of Focus for this Role
Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by owning executive relationship map & expansion of key technical and business relationships:
Whitespace growth of existing services
Striving for a mix of Ensono products and services vs. single service
Building key partnership and alliance relationships that impact the client or Ensono’s ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client)
Managing messaging to the client on operational stability via active partnership with Service Delivery Management
Enabling and selling new services sales across the client’s IT landscape:
Understand client’s competitive services landscape for Ensono whitespace services.
Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account.
Identifying and engaging in client’s cloud and transformation strategy
Introducing cloud native development practice areas
Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account
Bring the right Ensono relationships to the client on a regular basis:
Weekly internal client status and opportunity reviews
Monthly business reviews with the client and Ensono account team
Quarterly business reviews with client and Ensono account team
Manage Ensono Executive sponsor program by client
Be Accountable to bring the right technical and sales specialist roles to new service opportunities
Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units
Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)
Maintain client relationship map including key competitors and their client sponsors
Partner with Service Delivery Management (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders
Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth
Accountable for driving MBR and QBR
Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Bachelor’s degree from a four-year college or university or equivalent work experience
5-10 years of sales experience
Demonstrable experience in enterprise-scale solution selling.
Understanding of the managed services marketplace – key players, competitive strengths, and weaknesses, etc.
Experience working in a matrixed sales environment
Experience in managed services and consultancy sales preferred.
Demonstrable experience of successfully navigating mid- and large-sized enterprises to drive IT and business-led opportunity creation.
Independent and self-directed
Resourceful and confident under pressure
Presentation & communication skills
Strong management and business skills
Strong empathy, self-awareness, and interpersonal skills
Curious and driven to deeply understand clients’ business and objectives and make appropriate recommendations.
Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
Unlimited Paid Day Off (PDO) Plan
Two robust health plan options through Blue Cross Blue Shield
401(k) with a generous company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].