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Billing Operations Specialist


  • Run monthly / quarterly billing cycles across all Ensono business units
  • Prepare and maintain billing run book
  • Manage system and data dependencies required for billing runs
  • Collaborate and coordinate with Operations, TDMs, CSMs and Billers to ensure set up of data in GTV (billing platform), Workday, Salesforce, ServicePath and Usage Data sources
  • GTV (billing platform) admin responsibilities (Set up/ maintaining look up tables etc)
  • Maintain rate cards/ orders on ServicePath
  • Ensure proper usage files are loaded into S3 bucket for GTV consumption
  • Monitor and resolve GTV-Workday connector dependencies
  • Drive and work closely with GTV, Servicepath and Workday teams to drive enhancements in respective systems in relation to billing
  • Track billing exceptions and drive them to resolution with billers
  • Identify and explain monthly variances in billing
  • Prepare and circulate other billing run related reports
  • Drive enhancements in metering data sources to help in the billing process



  • Minimum of 8 years of related experience with a bachelor’s degree; or 5 years and a Master’s degree
  • Advanced Excel skills including work experience with VLOOKUPs and Pivot tables
  • Excellent oral and written skills
  • Ability to self-manage and prioritize daily work independently


  • Prior experience using billing tool
  • Prior experience in IT outsourcing or managed service billing work environment
  • Financial accounting background
  • Be a Change agent

Industry Background (preferred): Telecom/ Retail/ Manufacturing/ IT Infrastructure/Data Center Services

Travel: 5% or less (if needed to travel to client or vendor site)


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