Lead and manage the team on a day to day basis as a player/coach.
Conduct regular 1:1s and quarterly performance reviews
Resource manage project work and BAU support
Maintain high availability through proactive measures.
Troubleshoot and resolve complex technical issues.
Ensure clients are updated on current status of work and issues.
Lead on proactively improving ways of working and processes.
Proactively keep up to date on AWS services and developments.
Skills and Experience
3 years+ successful team leading experience (or equivalent demonstrable ability)
10+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high-profile websites or enterprise infrastructure) essential.
3+ years’ experience of engineering, architecting, or supporting AWS solutions.
Excellent O/S knowledge – Linux or Windows (e.g. RHCE or MCSE or equivalent knowledge )
Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache).
Hold a number of current AWS Associate Level Certification, ideally including AWS Pro Architect.
Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible/Puppet) beneficial or can be gained.
Scripting ability in one or more of Python, Powershell, Bash, or Perl.
Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker) beneficial
Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
Experience of using Git for version control useful
Good knowledge of TCP/IP.
A degree in a computing-related discipline preferred or equivalent ability and knowledge.
Experience of working in an ITIL environment beneficial.
Desire to continually grow, develop and improve.
Proven ability to develop a team and improve teamwork
Proven experience of carrying out effective recruitment
Ability to confidently and calmly assess and resolve issues
Good communication, interpersonal, and leadership skills