JOB ROLE SUMMARY The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES Formal mentorship concluded High complexity assignments – augmentation and/or independent segment owner Moderate complexity assignments – augmentation (1 or >) or owner Low complexity assignments – owner (1 or >) May lead another individual Ability to see whole picture Perform some operations requirements and provide training for level 1 associates. Understand data enter environments and applications. Participate in technical solutions for clients and operations environments. Setup schedules for both mainframe and server workloads. Internal / external reporting Troubleshoot simple issues with schedule, code promotion or reporting. Evaluate processes for enhancement
SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS Required Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience HS grad/equivalent and 5 years experience in IT and with a Job Scheduler. Microsoft (Outlook, Word, Excel) Strong written / verbal Communication skills Designing skills Analytical and Critical thinking skills Client facing Job Scheduler product knowledge mainframe (TSO, SDSF, TMS, QuickRef) Server scripts (read & code) Midrange server knowledge Preferred Functional knowledge of Ensono products FTP knowledge EasyTrieve knowledge SAS knowledge File Aid knowledge CA Service Desk knowledge Microsoft (Visio) Smart automation skills JCL (read & code) SharePoint